This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Add warmth and elegance to your home with this handcrafted woven pendant light, crafted fromdurable iron and natural rattan. Its sleek minimalist design with an intricate woven pattern fits perfectly into modern living spaces, including dining rooms and bedrooms. Available ingreen, pink, and white, it provides soft, ambient light, creating a cozy atmosphere for any room.
Features:
Handcrafted Design: Each pendant light is handcrafted, offering a unique, artisanal touch.
Durable Iron and Rattan: Crafted with iron and natural rattan, this pendant light provides durability and natural charm.
Intricate Woven Pattern: Adds texture and visual interest, creating a calming ambiance in any room.
Available in Three Colours: Choose between grey, pink, or white to match your interior style.
Versatile for Multiple Spaces: Ideal for living rooms, dining rooms, and bedrooms, offering a stylish lighting solution for modern homes.
A Perfect Blend of Nature and Modern
This handwoven rattan pendant light is crafted from natural rattan and durable iron, featuring a minimalist modern design that adds a touch of natural elegance to your home.
Eco-Friendly and Comfortable
Made with handwoven natural rattan, this pendant light provides soft ambient lighting, creating a warm and inviting atmosphere in your living room, dining room, or bedroom. It is the perfect choice for those seeking a sustainable lifestyle.
Three Elegant Colour Options
Available ingrey, pink, and white, these timeless colour choices easily blend into any home decor, adding a unique charm to your space.
Message via email sent over 10 days ago for return and refund
Dear Sally Greaves,
Thank you for your feedback. We’re sorry to hear about your experience.
We actually replied to your email on October 20th regarding your return request, but it seems our message may not have reached you. Could you please check your spam or junk folder?
If you still haven’t received our reply, please contact us again at enquiries@livingandhome.co.uk, and we’ll be happy to assist you right away.
Best Regards,
Living and Home
Rattan Woven Craftsmanship
Sustainable, High-Quality Materials
Our teak and wicker pieces are crafted from premium eco-materials renowned for durability and timeless design, built to last generations.
Carefully Curated Material Preparation
Precision-processed and air-dried materials enhance durability while preserving natural textures, showcasing artisanal quality.
Fine Artisanal Weaving Techniques
Artisan-crafted using time-honored techniques, our light fixtures feature detailed designs blending aesthetic elegance with functional durability.
Expertly Built, Flawlessly Assembled
Hand-woven with precision, each element ensures structural integrity while achieving seamless sophistication in functional lighting design.
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Make your home a sanctuary where style meets relaxation and experience more of what life is all about.
We are sorry to see your review and would like to address this matter publicly.
As previously communicated, we do not sell second-hand products. All items are supplied brand new directly from our warehouse.
We had kindly requested photos to better understand your concern and investigate the issue further. However, we understand that the item has already been installed and photos are no longer available. Without visual evidence, it is unfortunately difficult for us to verify what may have caused the concern.
That said, we always aim to ensure our customers are satisfied. If there is anything further you would like us to review, please feel free to contact our customer service team again and we will do our best to assist.
