This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Infuse your home with natural warmth using this handcrafted paper rope pendant, featuring elegant tassels for a sophisticated boho look. Available in 36cm and 50cm diameters, this versatile fixture is the perfect statement piece for kitchen island lighting UK, dining rooms, or serene bedrooms. The 100cm adjustable cable ensures a customizable fit for any ceiling height, blending rustic charm with modern functional elegance. Its intricate weave filters light into a soft ambient glow, casting captivating shadow patterns that instantly elevate your interior atmosphere. Combining eco-friendly materials and artisan craftsmanship, it offers a high-quality touch of affordable luxury for the discerning British home.
Tassel & Rope · A Gentle Fusion
Tassels first appeared in ancient Mesopotamia, once worn by royalty as a mark of power and prestige. Today, they've found a quieter, more elegant role in our homes. Meanwhile, paper rope craftsmanship dates back to 19th-century Europe, loved for its natural durability and understated eco-charm. We've drawn from these two old-world techniques –blending the soft grace of cotton tassels with the rustic beauty of paper rope –to gently reshape the way light feels in a room. This isn't just a meeting of materials. It's a quiet tribute to timeless design and a more thoughtful, sustainable way of living.
Handmade Touch · Soul of the Home
In an age of production lines, we still choose to make every knot and weave by hand. Because when our craftsmen work with care, attention, and patience, they leave something behind — warmth that no machine can copy. Each light becomes unique, with texture and character that break through the coldness of factory goods. We don't want your home to feel like another showroom. We want it to feel alive. These small, handmade imperfections are what make the moment the light comes on so quietly powerful.
Perfect Scale · Quietly Confident Taste
This pendant light instantly brings a contemporary naturalist feel to your space –the kind of understated elegance your guests might not name, but will definitely notice. Choose from two perfectly balanced sizes: 36cm or 50cm. For the best effect, try pairing them –two lights side by side over a dining table or in an open living area can transform the room's visual harmony. The 100cm adjustable cord means you can hang them just right, whether you live in a tall Victorian conversion or a sleek modern flat. Your light, your height, your way.
Our Promise · Safe, Kind & Simple
We know it takes trust to buy from a screen. So we've made it our job to take the worry out of your order –with a straightforward, no-surprises promise.
Light, ready to glow –every lamp comes with a free 2700K warm-white LED bulb. Just open the box and switch on. Instant cosiness.
Hassle-free returns –enjoy 30-day easy returns and a full 1-year warranty. You can choose with confidence.
Fast & free delivery –across the UK in 3-7 working days. Because the good things in life shouldn't keep you waiting.
Features:
Sustainable and Durable Materials: Crafted from a combination of iron, paper rope, and finished with soft cotton tassels, this pendant light not only offers durability but also a unique, rustic look that blends well with contemporary and traditional interiors.
Warm, Diffused Lighting: The soft glow emitted by the light creates a comfortable and intimate ambiance, perfect for enhancing the atmosphere in dining rooms, living rooms, kitchens, or foyers.
Adjustable Hanging Length: The pendant light can be adjusted between 50cm and 100cm, making it easy to install at the ideal height for your space-perfect for hanging over dining tables, kitchen islands, or in entryways.
Versatile Size Options: Available in two sizes to cater to different room sizes and lighting needs.
Ideal for Various Settings: Perfect for dining areas, living rooms, and kitchen islands, where the combination of natural materials and warm lighting will create an inviting and stylish atmosphere.
E27 Bulb Compatibility: Designed to fit standard E27 bulbs, allowing for customization with various lighting options that suit your preferences.
Easy Installation: All necessary fittings are included, ensuring a hassle-free setup that can be completed quickly.
Product Information
Material
Iron & Paper Rope & Cotton Tassels
Colour
Brown
Adjustable Hanging Length
Up to approx. 100cm
Number of Light Source
1
Bulb Included
Yes
Light Source Colour
Warm Light
Colour Temperature
2700K
Dimmable
No
Light Direction
Down
Wattage
8 Watt
Voltage
220V-240V
Power Source
Hardwired
Specifications
Product Dimension
36cm Dia × 23cm H (± 3cm) (S) 50cm Dia × 25cm H (± 3cm) (M)
Q: Which size should I choose for my kitchen island or dining table? A: The 36cm diameter is ideal for hanging in pairs or trios over a kitchen island, while the 50cm version makes a bold standalone statement over a dining table.
Q: Is the paper rope durable, and will the tassels stay in shape? A: Yes, our reinforced paper rope provides rattan-like strength with a premium finish, ensuring the hand-woven structure and tassels hang perfectly over time.
Q: Does it provide enough light for tasks, or is it just for atmosphere? A: It offers functional downward light for dining or cooking, while the woven sides cast soft ambient shadows to create a cozy, relaxing mood.
Q: Can the cable be shortened to fit lower UK ceilings? A: Absolutely. The 100cm cable is fully adjustable, allowing you to set the perfect hanging height for any room during installation.
Q: What if the light doesn't suit my space or arrives damaged? A: We provide reinforced packaging for safe transit and a hassle-free UK return policy, ensuring your purchase is completely risk-free.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
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Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
I would not recommend this product, whether full price or reduced.
Within 6 months of use, the unit cut out completely during cooking. The unit was purchased in 2024 as a spare appliance due to sale price. It was first used in November 2025 and within 6 months of use, it cut out completely during cooking.
