This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Enhance your outdoor living space with this garden canopy pergola, designed to provide sun protection and sheltered comfort all year round. Featuring a retractable canopy, this awning canopy allows you to adjust the shade level based on the weather. Its durable steel frame is rust-resistant and ensures stability in windy conditions. The weather-resistant polyester fabric provides UV protection, keeping you cool and comfortable on sunny days. Perfect for use as a pergola with roof in patios, gardens, and backyards.
Features
Retractable canopy for adjustable shade and protection
Heavy-duty steel frame for long-lasting durability
Waterproof and UV-resistant fabric for year-round use
Modern freestanding design, ideal for gardens, patios, and outdoor spaces
Easy installation with included mounting kit and expansion screws
Dimensions & Details
Brand
Living and Home
Material
Steel, Polyester
Type
Retractable Steel Pergola
Colour options
Dark Grey
Dimensions
295cm W x 295cm D x 220cm H
Frame Material
Steel
Frame Finish
Black
Installation Type
Freestanding
Shape
Square
Roof Style
Flat
Canopy Included
Yes
Canopy Colour
Dark Grey
Canopy Material
Polyester
Weather Resistant
Yes
Warp Resistant
Yes
Crack Resistant
Yes
Rot Resistant
Yes
Mounting Kit Included
Yes
Package Content
1 x Retractable Steel Pergola
1 x Mounting Kit
Package Specifications
Carton A: 220.5 x 27 x 8cm, Gross Weight: 14.2kg
Carton B: 170 x 31 x 15.5cm, Gross Weight: 33kg
Digital Instruction Manual
Instruction Manual
FAQ
1. Is this garden canopy waterproof and UV-resistant?
Yes, the outdoor canopy is made from waterproof polyester fabric with UV-resistant coating, providing excellent protection from sun and rain.
2. Can I use this retractable pergola in all weather conditions?
The retractable awning canopy is designed for sun and light rain protection. However, we recommend retracting the canopy during strong winds or heavy rain to extend its lifespan.
3. How does the retractable canopy function?
The pergola with roof features a smooth pull-string system, allowing you to adjust the shade level easily for optimal sun protection.
4. Is the frame sturdy enough to withstand strong winds?
Yes, the metal pergola has a heavy-duty steel frame that provides stability and wind resistance. For additional security, it includes expansion screws for ground installation.
5. How do I install the pergola in my garden or patio?
The freestanding pergola comes with a complete mounting kit, including nails and expansion screws, making it easy to install on different surfaces like concrete, wood, or grass.
6. Can this outdoor pergola be used as a hot tub shelter?
Yes, the pergola canopy is perfect for hot tub gazebos, providing shade and privacy while ensuring ventilation.
7. What is the size of the pergola, and does it fit small patios?
The garden pergola measures 295cm x 295cm x 220cm, making it suitable for most outdoor spaces, including small patios, backyards, and garden seating areas.
8. Is the pergola fabric replaceable?
Yes, the awning canopy is detachable and can be replaced if needed. Replacement covers can be purchased separately.
9. Does this pergola come with side panels or mesh screens?
No, this metal pergola does not include sidewalls or mesh screens, but you can add compatible side curtains for extra shade and privacy.
10. Can I attach lights or decorations to the pergola?
Yes, the heavy-duty gazebo frame supports string lights, hanging plants, and other lightweight decorations, enhancing the ambiance of your outdoor space.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
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Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
I used to do IKEA and other handyman job alone but for this I understand required 2 must 3 more effective and easily two days to fix it up.
It's not good quality plus I opened it and 80% fix it within two days unfortunately I can't return otherwise I do.
Main issue is door which is not fully and proper guided on books
So doors still pending
Thanks for wasting my two days and money.
Love this 60 inch fireplace, my dad just built me a media wall for my first home (tv is 55Inch) & this fireplace has made it perfect! Love that you can have lots of different colour options and there is quite abit of heat that comes out when you turn the heat on. Such a great price & looks much more expensive then it is. I highly Recommend !