This took two of us four hours to fit. The instructions donât match the actual item which required a lot of thought and effort to try and make it work. Meant it was assembled and reassembled several times as steps didnât work as per the instructions.
Finally, it says itâs dimmable with different colour temperatures, it isnât. It has one brightness and one colour temperature.
Dear Kevin,
Weâre sorry to hear about the difficulties you experienced during assembly and installation.
After checking our system, we were unfortunately unable to locate an order under our official Living and Home website records. If your item was purchased through another platform or retailer selling Living and Home products, we would kindly recommend contacting the corresponding store or platform directly, as they will have access to your order details and be able to assist you further regarding the product and after-sales support.
Thank you for your understanding.
Best Regards,
Living and Home
Doesn't work
Dear Rachel,
We are sorry to hear that the item is not working as expected.
We have received your email and replied requesting a short video showing the issue, so that we can investigate this further and arrange a suitable solution for you as quickly as possible. However, we have not yet received your response.
Please kindly check your inbox/spam folder and reply to our email with the requested video at your earliest convenience. Once received, we will further assist you promptly.
Thank you for your cooperation and understanding.
Best Regards,
Living and Home
These lampshades are great!
Absolutely Love my ceiling shade. Beautifully crafted and a stunning feature.
Would purchase from this company again.
Many thanks