This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Enjoy premium sun protection with this large 3M garden parasol, designed for patios, gardens, and outdoor lounging areas. Crafted with a durable steel pole for enhanced stability and a UV-resistant polyester canopy, this sun parasol offers long-lasting performance in any outdoor setting. The easy crank handle mechanism allows for effortless opening and closing, while the cantilever design enables flexible sun positioning, ensuring all-day shade comfort.
Features:
Cantilever Design for Maximum Sun Coverage – Adjusts effortlessly to different angles, offering optimal shade at all times.
Easy-to-Use Crank Handle – Enables smooth and quick opening & closing, perfect for hassle-free operation.
Large 3M UV-Resistant Canopy – Made from 160g/m² polyester fabric, providing excellent sun protection and durability.
Sturdy 8-Rib Steel Frame – Offers enhanced stability and resistance to light wind conditions.
Multiple Base Options Available – Choose from Cross Base, Petal Water Tank Base, or Rectangle Water Tank Base for added stability.
Weather-Resistant & Stylish Finish – The dark grey color blends seamlessly with modern garden décor.
Versatile Outdoor Use – Ideal for gardens, patios, balconies, poolside lounging, and beach trips.
1. Is this garden parasol waterproof and UV-resistant?
Yes, the 160g/m² polyester canopy is UV-resistant and water-resistant, providing excellent sun protection and light rain resistance.
2. Does this outdoor sun parasol come with a base?
There are four model options, including parasol-only (no base), cross base, petal water tank base, and rectangle water tank base.
3. How do I secure this large garden parasol in windy conditions?
For optimal stability, we recommend using additional weights or heavy stones with the cross base model. If using a water tank base, ensure it is filled with water or sand for extra stability.
4. Can I adjust the angle of this sun parasol for better shade?
Yes, the cantilever design allows for easy tilting, so you can adjust the shade position throughout the day.
5. How easy is it to open and close this cantilever parasol?
The wind-up crank system ensures smooth, quick, and effortless opening & closing within seconds.
6. What is the difference between the petal water tank base and the rectangle water tank base?
Both bases hold up to 60L of water or sand for enhanced stability. The petal water tank base features a decorative flower-like shape, while the rectangle base is more compact and space-efficient.
7. Can I use this sun parasol for a beach trip?
Yes, but for beach use, we recommend securing the cross base with ground anchors or additional weighted bags for stability on sandy surfaces.
8. What is the best way to store this parasol when not in use?
Close the parasol when not in use and store it in a dry location during strong winds, storms, or winter months to extend its lifespan.
9. Is this patio parasol suitable for outdoor dining tables?
No, this is a cantilever-style parasol, meaning it is freestanding and does not require a table hole. It is designed to provide shade for seating areas without a central pole obstruction.
10. How durable is this garden parasol in different weather conditions?
This parasol is weather-resistant, but we highly recommend storing it during extreme weather conditions (storms, heavy rain, or strong winds) to prolong its durability.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
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Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.
Thank you for your feedback, and we’re very sorry to hear about your experience.
According to our tracking information (Tracking No. H06FEA0000152266), your order was delivered on June 4th. If you have not received the item, it’s possible it was left in a safe place or with a neighbor.
Please contact us at enquiries@livingandhome.co.uk so we can investigate this further and ensure you receive your item as soon as possible. We're here to help and want to make this right for you.
