This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
The Livingandhome sleeper sofa is a stunning piece that blends a modern look with a low-profile style. The tufted towelling upholstery gives it a classic touch while the brown wood legs add a rustic appeal. With its clic clac mechanism, you can easily adjust the sofa to your liking, whether that is sitting up to chat or lounging back to watch a favourite movie. The perfect size lets this sofa fit just about anywhere and always makes a statement!
Features
Modern low profile design with wood legs and tufted backrest
Padded seat and soft towelling upholstery help keep you comfy
Provides multiple positions including lounging and sleeping for top comfort
Specifications
Sofa Size: 172cm W x 81cm D x 67.5cm H
Seat Depth: 37.5cm
Back Height: 37.5cm
Product Type: Sofa Bed
Sofa Design: Fold Out
Upholstery Material: Towelling
Frame Material: Solid Wood
Filling Material: Sponge
Leg Material: Rubber Wood
Upholstery Colour: Dark Green,Grey
Leg Colour: Brown
Weight Capacity: 300kg
Assembly Required: Yes
Package Content
1 x Sofa Bed
Package Specifications
Package Dimensions (WxDxH): 174 x 87 x 16cm
Gross Weight: 25kg
FAQ
Q1:What are the dimensions of this sofa bed in different modes?
A: In sofa mode, it measures 172cm W x 81cm D x 67.5cm H. When converted to a bed, it provides a spacious sleeping surface while maintaining its modern low profile design.
Q2:What materials are used in this sofa bed's construction?
A: This sofa bed features a sturdy solid wood frame with rubber wood legs in brown, complemented by soft towelling upholstery and comfortable sponge filling.
Q3:What is the weight capacity of this furniture piece?
A: With a robust weight capacity of 300kg, this fold out sofa bed offers reliable support for both seating and sleeping arrangements.
Q4:What colours are available for this sofa bed?
A: This modern sofa bed is available in two contemporary colour options: sophisticated Dark Green and versatile Grey towelling upholstery.
Q5:How comfortable is the seating and sleeping experience?
A: The padded seat and tufted backrest ensure comfort, while multiple positions including lounging and sleeping provide top comfort for various activities.
Q6:What type of mechanism does this sofa bed use?
A: It features a practical fold out design that easily converts from sofa to bed, making it ideal for space-saving solutions.
Q7:Is assembly required for this product?
A: Yes, some assembly is required, but the process is straightforward with all necessary components and instructions included.
Q8:What is the seat depth and back height?
A: The seat depth measures 37.5cm with a back height of 37.5cm, designed for optimal comfort and support.
Q9:What is included in the package?
A: The package contains 1 x complete sofa bed with all components needed for assembly and use.
Q10:What are the package dimensions and weight?
A: The package specifications are 174 x 87 x 16cm with a gross weight of 25kg, making delivery and handling convenient.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
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Track Your Order
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After being told via text my delivery would be delivered last Thursday I’ve still not received the item it took 2 days to get someone to call back just to be told they have handed it to another department and they will call me back in a day crap service spend your money elsewhere
This is a very well designed product and all the parts are accurately manufactured.
WARNING - READ THE INSTRUCTION BOOK THROUGH SEVERAL TIMES TO ACQUAINT YOURSELF WITH THE ASSEMBLY PROCESS THOROUGHLY.
The instructions are comprehensive and easy to follow but the assembly process is very fiddly in places and it’s easy to make a mistake if you rush.
Definitely need a second person and even the slightest breeze could blow the greenhouse down causing severe damage to parts at critical stages in the assembly.
The instructions say assembly takes about three hours but this is very optimistic. I built mine onto a previously prepared foundation. It took two six hour sessions (including sealing the window panes with silicone) but the extra time spent was worth it and the end result is solid and should last me many years.
