This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.

A. SHIPPING LOCATIONS

At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.

B. SHIPPING COSTS

We are pleased to offer free shipping on orders to most cities within the UK.

However, please note that there is an additional delivery surcharge for orders to the following areas:

Scottish Highlands

Scottish Offshore Islands

N.Ireland

Channel Islands

Isle Of Wight

Isle Of Man

Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).

If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.

C. TRANSIT, HANDLING & ORDER CUT-OFF TIME

Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).

D. SHIPPING PARTNERSHIPS

We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.

E. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.

F. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.

G. PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Please Note:

Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.

Shipping fees are non-refundable on any return.

Contact Information
Email: enquiries@livingandhome.co.uk
Working Hours:
Monday-Friday: 9:30 am - 5:00 pm
Saturday and Sunday: Closed
Bank Holiday: Closed

By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.

A. 30-DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.

B. LIMITED ONE-YEAR WARRANTY

Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.

C. SUPPORT POST-WARRANTY

If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.

D. RETURN PROCESS

To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

E. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.

F. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.

G. RETURN SHIPPING FEE

If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.

H. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too. 

Contact Information
Email: enquiries@livingandhome.co.uk
Working Hours:
Monday-Friday: 9:30 am - 5:00 pm
Saturday and Sunday: Closed
Bank Holiday: Closed

Specifications:

FAQ

Q1: What sizes are available for this sofa bed?

A: This sofa bed is available in the following sizes:

• #1: 198*98*86 CM (Bed:150*211*56 CM)
  #2: 208*98*86 CM (Bed:160*211*56 CM)

These options ensure you can find the perfect size for your space, whether you’re looking for a 2-seater sofa bed.

Q2: Can this sofa bed be folded for easy storage?

A: Yes! This sofa bed with a foldable bed design is ideal for small spaces. With a simple pull mechanism, you can quickly convert it from a sofa into a bed, and vice versa, making it perfect for foldable bed and sofa functionality.

Q3: Does this sofa have storage for extra space?

A: While this model doesn’t include built-in storage, it provides an incredibly versatile and space-saving design, perfect for small homes. If you're looking for sofa bed with storage, be sure to check other options in our range.

Q4: What is the fabric used in this sofa bed?

A: This sofa bed is crafted from corduroy fabric, offering a soft, luxurious feel. The fabric is durable and comfortable, perfect for daily use, and scratch resistant to maintain its pristine condition.

Q5: How easy is it to convert this sofa into a bed?

A: Converting this sofa bed foldable is incredibly easy. It has a simple one-step transformation process, making it ideal for single sofa bed use or when you have guests over. Simply pull the backrest to transform it into a bed!

Q6: Is this sofa suitable for small spaces?

A: Yes! This sofa bed is perfect for small spaces due to its compact design. It can seamlessly transition between a couch futon sofa bed and a regular seating arrangement, providing both comfort and functionality without taking up too much space.

Q7: Can I customize the color of this sofa bed?

A: Yes, the sofa bed is available for color customization. You can choose from a variety of colors that suit your home’s decor. For custom colors, please contact us via service@cottonfy.co.uk before placing your order.

Q8: Is this sofa suitable for pet owners?

A: Absolutely! The sofa’s fabric is scratch-resistant, making it an excellent choice for pet owners. The durable fabric is designed to withstand daily wear and tear, ensuring your sofa bed stays in great condition.

Q9: How comfortable is this sofa for sleeping?

A: Our sofa bed features high-quality down and foam filling, which provides a luxurious sleeping experience. It’s designed with your comfort in mind, offering a cloud-like feel and ergonomic support for a restful night’s sleep.

Q10: What is the maximum weight capacity of this sofa bed?

A: This sofa bed can comfortably support up to 500kg, thanks to its strong wooden frame and high-quality construction. The sofa offers both durability and comfort without compromising on design.

Q11: Can I wash the covers of this sofa bed?

A: Yes, the removable and washable covers make it easy to clean, helping you maintain a fresh and hygienic environment. However, please note that the fabric itself is not machine washable, but you can remove the covers for washing.

Q12: Can this be used as a corner sofa bed?

A: While this sofa is not an L-shaped corner sofa, its versatile design can be adapted for small rooms, making it ideal for compact spaces. You may also look for corner sofa beds if you need more options for larger living areas.