This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
This handcrafted rattan pendant light brings a rustic, artisanal touch to your space with its beautifully woven egg-shaped design. Its natural materials and soft, diffused glow create a cozy, inviting atmosphere, perfect for living rooms, dining areas, or bedrooms. Blending earthy charm with modern iron accents, this light is a statement piece for those who value both craftsmanship and style.
Features£º
Handcrafted Organic Beauty: Made from woven rattan and sturdy iron, this pendant light brings a touch of nature into your home with its handcrafted design and rustic charm.
Soft, Warm Lighting for Cozy Spaces: Emitting a 2700K warm glow, this 8W light creates a soft and inviting atmosphere, perfect for relaxing evenings or intimate gatherings in living rooms or dining areas.
Perfectly Positioned Illumination: With a 120cm fixed rope, this pendant light hangs elegantly at the ideal height, making it a stylish centrepiece for any room, whether it¡¯s above a dining table or in a cozy corner.
Energy-Efficient and Cost-Effective: Designed with an 8W power output, this light is energy-efficient while providing ample illumination, making it a practical choice for eco-conscious homeowners.
Effortless Installation and Compatibility: Featuring a standard E27 socket, this light is compatible with a wide range of bulbs, allowing for easy installation and maintenance.
Versatile Style for Multiple Interiors: With its natural materials and timeless design, this light complements a variety of interior styles, from boho chic to modern rustic, enhancing any space with a blend of style and function.
Embrace Nature¡¯s Elegance in Your Home
This handwoven rattan and iron pendant light adds rustic sophistication to any room. Its natural textures and earthy design create a warm, welcoming atmosphere. Perfect for both modern and traditional interiors. Ideal for homeowners seeking a stylish way to bring nature indoors.
Create a Cozy, Warm Ambiance
Immerse your room in the soft, golden glow of this 2700K light for a cozy, calming ambiance. Ideal for relaxing or setting the mood for intimate moments, it creates a soothing atmosphere. Say goodbye to harsh lighting and enjoy a more peaceful space. Perfect for transforming your home into a tranquil retreat.
Enjoy Effortless Style and Energy Efficiency
With just 8W of power consumption, this light balances style and sustainability. The 120cm fixed rope ensures a chic, balanced look, while the E27 socket makes bulb replacement easy. A perfect choice for eco-conscious buyers. Beautiful, energy-efficient lighting for any space.
With this handcrafted lamp, you will:
Embrace a greener lifestyle, becoming a true advocate for sustainable living.
Transform your home into a sanctuary of warmth and style with eco-friendly elegance.
Step into a world of natural beauty, where your d¨¦cor reflects your eco-conscious values.
Thank you for your feedback, and we’re very sorry to hear about your experience.
According to our tracking information (Tracking No. H06FEA0000152266), your order was delivered on June 4th. If you have not received the item, it’s possible it was left in a safe place or with a neighbor.
Please contact us at enquiries@livingandhome.co.uk so we can investigate this further and ensure you receive your item as soon as possible. We're here to help and want to make this right for you.
