This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Bring rustic charm and natural texture to your space with this handcrafted paper rope pendant light. Featuring an eco-friendly design, a warm 2700K glow, and a fixed hanging height, it’s perfect for adding cozy illumination to your bedroom, dining room, reading nook, or living room ceiling. With only 8W of power, this energy-efficient pendant light offers both style and sustainability for modern, boho, or rustic interiors.
Features:
Handcrafted Natural Material Made from eco-friendly paper rope and sturdy iron for an artisanal, sustainable finish.
Warm, Soft Glow (2700K) Emits a golden, cozy light perfect for relaxing spaces like bedrooms and dining areas.
Fixed-Length Suspension Includes a 120cm hanging cord, providing ideal placement for most ceiling heights.
Energy-Efficient Lighting Uses just 8W while delivering beautiful ambiance — ideal for eco-conscious homes.
E27 Bulb Compatibility Standard socket allows easy installation and wide bulb compatibility.
Timeless & Versatile Look Blends effortlessly with modern, boho, and rustic décor styles.
Transform Your Home with Eco-Friendly Style
This handwoven paper rope and iron pendant light combines natural charm with a modern edge. Its rustic design adds warmth and sophistication, creating a cozy, inviting atmosphere. Ideal for making a stylish statement with sustainable, handcrafted decor. Perfect for those seeking both beauty and eco-conscious design.
Set the Perfect Mood with Soft, Gentle Lighting
This light¡¯s warm 2700K glow creates a calming, golden ambiance for relaxing evenings or intimate gatherings. Its 8W energy-efficient design saves energy without sacrificing brightness. Ideal for dining rooms, living rooms, or bedrooms. Perfect for establishing a cozy, relaxing atmosphere at home.
Effortless Installation and Versatility for Any Room
With a standard E27 socket, this light is easy to install and compatible with various bulbs. Its 120cm fixed rope hangs elegantly, ideal for standard ceiling heights. Suited for modern, boho, or rustic interiors, it adapts to any decor. A versatile pendant light with timeless appeal.
With this handcrafted lamp, you will:
Embrace a greener lifestyle, becoming a true advocate for sustainable living.
Transform your home into a sanctuary of warmth and style with eco-friendly elegance.
Step into a world of natural beauty, where your dcor reflects your eco-conscious values.
The unit is quite good, but instructions are a nightmare.
The unit itself is quite good, however the instructions are severely lacking. On no less than 3 separate occasions did I have to undo the last two hours work, due to there being insufficient and inaccurate information regarding the build.
There are times during the build that the parts need rotating, to ensure that it all goes together correctly. The fixings are mainly ‘metal’ screws, but because the panels are so thin, often they end up simply spinning and not actually tightening.
Also, do not try to build this on a windy day, or if you do, make sure there are at least two of you, as the lid and door panels are awkward to assemble, I felt like I needed to be an octopus at times during this build.
The insuctions are as about as useful as a chocolate fireguard been trying to put this crap up for most the day and still have no idea how the door rail fits or how the doors fit. Will be seeking a refund. Dont buy this trash it belongs in a furnace .along with the instructions if you can call them that !!!!!
