This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our email. Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information Email: enquiries@livingandhome.co.uk Working Hours: Monday-Friday: 9:30 am - 5:00 pm Saturday and Sunday: Closed Bank Holiday: Closed
Add versatile comfort and practical storage to your UK home with this multi-functional pull-out sofa bed, designed to meet the demands of modern living. Featuring a smooth pull-out iron frame mechanism, it seamlessly transforms from a stylish sofa to a spacious bed, perfect for accommodating guests or creating extra sleeping space. The design includes convenient cup holders in the armrests and large storage pockets on both sides, ideal for keeping remote controls, magazines or small essentials within easy reach. Upholstered in soft, durable fabric and filled with premium materials, it offers plush seating and restful sleep, while the sturdy frame and supportive metal legs ensure long-lasting durability. Delivered in two compact boxes for hassle-free delivery through narrow UK spaces, this sofa bed is a smart addition to living rooms, home offices or guest areas.
Key Features
Multi-Functional Design – Smooth pull-out iron frame converts the sofa to a bed effortlessly, paired with armrest cup holders and dual-side storage pockets for enhanced practicality in daily use.
Soft, Durable Upholstery – Premium fabric offers a plush, tactile finish that resists daily wear, complementing a range of UK home decor styles from modern to cozy.
Supportive Comfort Filling – High-quality sponge and soft padding deliver balanced softness and support, retaining their shape for consistent comfort whether used as a sofa or bed.
Complete Cushion Set Included – Comes with supportive back cushions and decorative throw pillows, all filled with premium materials for added comfort and aesthetic appeal.
Sturdy Construction – Reinforced frame and durable metal legs provide stable, wobble-free support, with a protective base fabric that enhances longevity for daily use.
UK Home-Friendly Packaging – Split into two compact boxes for easy delivery through standard UK doorways, narrow hallways and small apartment entrances, with all components securely wrapped and compliant with safety standards.
Product Information
Feature
Details
Sofa Dimensions (L×W×H)
147 × 78 × 76 CM
Bed Dimensions (L×W×H)
147 × 164 × 79 CM
Package Dimensions (2 Boxes)
Box A: 126 × 67 × 25 CM Box B: 77 × 55 × 35 CM
Total Gross Weight
50.2 KG
Core Material
Premium Fabric Upholstery Reinforced Multi-Ply Board Frame Pull-Out Iron Bed Frame Premium Sponge & PP Cotton Filling Black Metal Legs Durable Kube Fabric Base
Key Functions & Accessories
Pull-Out Bed Mechanism Armrest Cup Holders Dual-Side Storage Pockets 2 Back Cushions + 2 Throw Pillows Removable Seat Cushions
Packaging Features
2 Split Boxes Non-Woven & Plastic Wrapping Fire Safety Label + Legal Labels + Brand Logo Label
Assembly Type
Full KD (Knock-Down) with Bolt Installation
Package Method
2 Boxes / Sofa Bed, Protective Wrapping
FAQ
Q1: How do I clean the upholstery fabric?
A: Spot clean with a mild detergent and soft damp cloth, blotting spills instead of rubbing to preserve the fabric’s texture. Use a soft brush to remove light dust, and avoid harsh chemicals or abrasive cleaners.
Q2: How easy is it to pull out the bed and use the cup holders?
A: The pull-out bed features a smooth iron frame mechanism that slides open effortlessly without extra tools. The armrest cup holders are integrated and ready to use, with a stable design for holding drinks securely.
Q3: Are the seat cushions removable for cleaning?
A: Yes! The seat cushions are removable soft packs, making them easy to spot clean or air out as needed to maintain freshness.
Q4: How long does assembly take?
A: Assembly typically takes 30-40 minutes. The full KD design involves attaching the legs, securing the back frame with bolts, and placing the cushions—all hardware and clear instructions are included.
Q5: Will both boxes fit through standard UK doorways?
A: Absolutely! Both boxes are slimly designed to fit through standard UK doorways, narrow hallways and small apartment entrances without difficulty.
Q6: How much storage space do the armrest pockets provide?
A: The large dual-side storage pockets offer ample space for remote controls, magazines, books or small household items, keeping your living space tidy and essentials within easy reach.
Q7: Does this sofa bed meet UK safety standards?
A: Yes! It comes with a fire safety label, legal compliance labels and a brand logo label, fully meeting typical UK household product safety and regulatory requirements.
What Do We Do When We Receive Your Order?
When you place an order, whether pre-order or custom or in stock, we follow a detailed process. From communication to delivery, each step is tracked. We will check the order notes everyday. If we find that there is no message note on the order, we will contact the customer by sending an email on the next day and make an appointment for the delivery of the relevant order. Please check your email and reply us within 24 hours, we will wait for your confirmation reply before arranging shipment.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
Secure Payment
Your information is securely processed with encryption and protected privacy.
Track Your Order
Find out your current shipping status, delivery updates, and estimated arrival time.