SKU:FL050084
This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
Shipping fees are non-refundable on any return.
Contact Information
Email: enquiries@livingandhome.co.uk
Working Hours:
Monday-Friday: 9:30 am - 5:00 pm
Saturday and Sunday: Closed
Bank Holiday: Closed
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
Contact Information
Email: enquiries@livingandhome.co.uk
Working Hours:
Monday-Friday: 9:30 am - 5:00 pm
Saturday and Sunday: Closed
Bank Holiday: Closed
View Details
Elevate your UK living space with this sophisticated grey accent chair and ottoman set, blending plush comfort with elegant design and sturdy craftsmanship for everyday relaxation. Upholstered in soft frosted velvet fabric and filled with 28D high-density foam and premium new cotton, it delivers exceptional support and cosiness, with delicate button tufting on the chair back and ottoman adding a timeless decorative touch. Constructed with a robust multi-ply and metal frame, paired with stylish wooden legs, this set offers reliable stability with a 170LBS weight capacity, perfect for living rooms, reading nooks or home offices. Designed with easy leg assembly and compact flat-pack packaging, it combines effortless setup with space-saving practicality, making it a refined addition to modern British homes.
| Feature | Details |
| Overall Dimensions (Chair: L×W×H) | 68 × 63 × 107 CM |
| Overall Dimensions (Ottoman: L×W×H) | 55 × 39 × 40 CM |
| Package Dimensions (L×W×H) | 71 × 71 × 41 CM |
| Product Gross Weight | 17 KG |
| Core Material | Frosted Velvet Fabric Upholstery 28D High-Density Foam & Premium New Cotton Multi-Ply Board + Metal Frame Stylish Wooden Legs |
| Design Accents | Button Tufted Chair Back & Ottoman |
| Weight Capacity | 170LBS |
| Assembly Type | Simple Wooden Leg Installation Only (Tool-Free) |
| Package Method | 1 Box / Chair + Ottoman Set, Protective Wrapping |
| Instruction Manual | Download |
Q1: How do I clean the frosted velvet upholstery?
A: Spot clean with a mild detergent and soft damp cloth, blotting spills gently instead of rubbing to preserve the fabric’s smooth texture. Use a soft brush to remove light dust, and avoid harsh chemicals or abrasive cleaners that may damage the velvet.
Q2: How easy is the assembly, and what is included in the setup?
A: Assembly is extremely simple and requires no tools—you only need to attach the wooden legs to the chair and ottoman, with clear step-by-step instructions included. The rest of the set arrives pre-assembled for immediate use.
Q3: Will the packaging fit through narrow UK doorways and hallways?
A: Absolutely! The compact 71×71×41CM packaging is designed to fit through standard UK doorways, narrow hallways and small apartment entrances, ensuring hassle-free delivery of the full chair and ottoman set.
Q4: Is the frame sturdy enough for the 170LBS weight capacity?
A: Yes! The dual-frame construction (multi-ply board + metal frame) provides exceptional structural stability, easily supporting the 170LBS weight capacity for regular daily use in busy UK households without wobble or wear.
Q5: What is the benefit of the button tufted design on the chair and ottoman?
A: The button tufting not only adds a classic, sophisticated aesthetic to the set but also helps to keep the foam and fabric in place, preventing sagging and maintaining the sleek shape of the chair back and ottoman over time.
Q6: Can the ottoman be used for extra seating as well as a footstool?
A: Yes! The sturdy frame and supportive foam filling of the ottoman make it suitable for light extra seating, as well as a footrest—offering versatile functionality for small living spaces.
Q7: Is the set delivered in one box, and how is it protected during transit?
A: The entire chair and ottoman set is delivered in a single compact box, with all parts wrapped in protective material to prevent scratches or damage during transit, ensuring everything arrives in perfect condition.
When you place an order, whether pre-order or custom or in stock, we follow a detailed process. From communication to delivery, each step is tracked. We will check the order notes everyday. If we find that there is no message note on the order, we will contact the customer by sending an email on the next day and make an appointment for the delivery of the relevant order. Please check your email and reply us within 24 hours, we will wait for your confirmation reply before arranging shipment.
Make your home a sanctuary where style meets relaxation and experience more of what life is all about.
