This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Living and Home, you agree to the terms outlined herein.
A. SHIPPING LOCATIONS
At Living and Home, all our products are locally stocked in the UK for swift delivery. And please note, we currently only ship to addresses within the UK.
B. SHIPPING COSTS
We are pleased to offer free shipping on orders to most cities within the UK.
However, please note that there is an additional delivery surcharge for orders to the following areas:
Scottish Highlands
Scottish Offshore Islands
N.Ireland
Channel Islands
Isle Of Wight
Isle Of Man
Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41).
If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.
C. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit within 14 days (Monday to Friday). The order cut-off time will be 04:00 PM Greenwich Mean Time (London). Order handling time is 1 - 2 business days (Monday to Friday).
D. SHIPPING PARTNERSHIPS
We're proud to deliver our products via long-term partnerships with globally leading carriers such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other leading global carriers. Our professional warehouse team ensures that your orders are packed to meet our rigorous standards, guaranteeing their safety during transit.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@livingandhome.co.uk.
F. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, a cancellation fee will apply.
G. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please Note:
Orders with multiple products or if a product comes in multiple parts (More than one box) may get delivered on separate days.
By placing an order through Living and Home you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.
A. 30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need provide the receipt or proof of purchase to our after-sale team via email.
B. LIMITED ONE-YEAR WARRANTY
Living and Home provides a limited warranty for all products, effective for one year from the original date of purchase. This warranty is restricted to defects in workmanship that result in the product becoming non-functional under normal usage conditions. In the event that your product exhibits such defects within this period, we invite you to contact our After Sales team for assessment and appropriate remedial action, including repair or replacement of the product.
C. SUPPORT POST-WARRANTY
If your product becomes unusable after the warranty period, we still want to support your continued use of our products. Contact our After Sales team, and we’ll offer a discount on your next purchase as a gesture of goodwill and appreciation for your loyalty.
D. RETURN PROCESS
To start a return, you need to contact us at enquiries@livingandhome.co.uk first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
E. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our email.
Depending on where you live, the time for your exchanged product to reach you may vary.
F. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at enquiries@livingandhome.co.uk.
G. RETURN SHIPPING FEE
If the package is damaged, wrongly delivered, or defective, the fee generated in this process will be borne by us Living and Home. Otherwise, the fee should be borne by the customers.
H. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, the bill will be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process the refund too.
This wicker ceiling light fixture captures the essence of Wabi-Sabi style with its natural rattan craftsmanship and Zen-inspired design. The warm LED glow complements its artisanal weave, making it a perfect addition to serene tea rooms or elegant dining spaces.
Features:
Zen-Inspired Wabi-Sabi Design: The minimalist yet profound design reflects the Wabi-Sabi aesthetic, creating a harmonious ambiance that complements both traditional and modern interiors.
Premium Natural Craftsmanship: Handwoven from high-quality grass rattan, this organic woven pendant light embodies the beauty of nature, bringing a touch of serenity and artistry to your space.
Rattan Weave Design: Featuring meticulously crafted rattan ceiling light elements, this light is entirely handmade, showcasing clear craftsmanship and natural materials.
Creative Timeless Design: The designer is minimalist approach creates a fashionable and avant-garde visual impression, blending comfort with aesthetics and offering a unique lifestyle experience.
Soft LED Illumination: The integrated LED light provides a warm, calming glow, enhancing the tranquil atmosphere ideal for tea rooms, dining areas, and boutique hotels.
Translucent Rattan Lampshade: The wicker pendant lamps diffuse light gently, providing soft, non-glaring illumination with no dark spots, achieving excellent density and uniformity.
Create a Serene and Artistic Ambiance
Enhance your space with this pendant light is Zen-inspired Wabi-Sabi design, blending minimalist elegance with natural charm. Its handwoven rattan craftsmanship adds a serene, artistic touch, perfect for tea rooms, dining areas, or boutique hotels.
Enjoy Soft, Ambient Lighting
Featuring a translucent rattan lampshade, this light provides a gentle, even glow, creating a calming atmosphere without glare. Its fixed height ensures a stable, refined look, ideal for maintaining style and consistency in any room.
Appreciate Handcrafted Quality
Handmade from premium grass rattan, this pendant light showcases artisanal skill and natural beauty. The unique texture and craftsmanship make it a sustainable and elegant choice for those who value high-quality, eco-friendly design.
With this handcrafted lamp, you will:
Embrace a greener lifestyle, becoming a true advocate for sustainable living.
Transform your home into a sanctuary of warmth and style with eco-friendly elegance.
Step into a world of natural beauty, where your d¨¦cor reflects your eco-conscious values.
Note: It is normal for raffia to shed fibers; please do not pull on them forcefully. The raffia tail can be trimmed as needed.
FAQ
Q1: Can I use this as a pendant ceiling light in my dining room
Yes, this light is ideal as a pendant ceiling light over a dining table. Its soft LED glow and natural rattan shade create a warm, inviting atmosphere for meals.
Q2: Is this suitable for use as ceiling lights for living room
Absolutely. Its wabi-sabi inspired design adds natural texture and ambient lighting, making it perfect for living room ceiling lights.
Q3: Does the light come with adjustable height
This model features a fixed 120cm hanging cord. It is great for ceiling pendant light setups that require a consistent drop for a sleek look.
Q4: Can this be installed in a bathroom
It can be used as bathroom ceiling lights in dry, well-ventilated areas. However, it's not waterproof, so avoid direct moisture or steam.
Q5: What type of bulb does it use
It comes with a warm LED ceiling light source, designed for energy efficiency and soft lighting. It is non-dimmable and integrated into the fixture.
Q6: Is this light eco-friendly
Yes, the lamp is handcrafted from natural corn rope and raffia, aligning with sustainable design and perfect for eco-conscious interiors.
Q7: Is this a good choice for modern ceiling lights or minimalist decor
Definitely. Its clean lines and natural material make it a beautiful fit for modern ceiling lights, especially in Scandinavian or Japanese-inspired spaces.
Q8: Can it be used in commercial settings like cafes or boutique hotels
Yes, it works wonderfully in settings like cafes, tea rooms, or boutique hotels looking for natural, artisan-style pendant lighting.
Customer Support
Our dedicated team offers timely assistance from Monday to Friday, addressing your queries.
Returns & Exchanges
We offer a 30-day return service, ensuring hassle-free returns and exchanges for your satisfaction.
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Track Your Order
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I’m still waiting for you to collect the goods you sent I’ve e mailed you but still awaiting a response. I want you to letme know when you will be collecting and refunding my money.