Fantastic sturdy safe shed
I would give no stars if possible as I’m being charged £120 as I wanted to cancel the order!
Dear Michelle MC,
We’re sorry to hear that this situation has been so frustrating for you, and we understand your disappointment.
To explain the situation clearly, your cancellation request was made due to personal circumstances after the sofa had already been processed and booked with the courier. For large furniture items, once the delivery has entered the carrier’s system, the courier applies fixed shipping and cancellation charges, even if the delivery is stopped or returned before reaching the customer.
The £120 deducted was not a penalty, but the actual logistics cost charged by the courier for this order once it was in transit. If the cancellation had been requested before dispatch, no charge would have applied.
We appreciate your feedback regarding transparency and will take this on board as we continue to improve how this information is presented on our website.
If you would like us to review your case further, please feel free to contact our customer service team directly.
Best Regards,
Living and Home
Delivery came in two parts but on time.There is no customer service number but email response was quicker. Product is according to it's description.
Excellent quality and easy to assemble.
Dear Customer,
Thank you very much for your kind feedback. We’re delighted to hear that you’re happy with the quality and found the product easy to assemble.
If you need any assistance in the future, please don’t hesitate to contact us.
Best Regards,
Living and Home
Lovely looking sofabed. However one of the wooden pieces arrived cracked which they are replacing. However, the legs that support the bed sections have been sewn into the inner lining and there is no way of getting them out without cutting the lining. I have asked customer service about this and they are responding to my emails but do not understand the issue so are not helping right now. I am hoping they can help me and solve the issue soon.
Dear Rebecca Law,
Thank you for your feedback, and we’re very sorry for the issues you’ve experienced with the sofabed. We understand your concerns, and we truly apologise for the inconvenience caused.
We’ve already followed up with you via email and will continue to work with you there to resolve this matter as quickly as possible. Thank you for your patience.
Best Regards,
Living and Home