Lovely fire. So pleased.
Speedy delivery
For the price you really can’t complain, it say it takes two people to build, but I did on my own, took about 4 hour ish, my advice is to take care looking at the instructions as can be a little confusing, but overall very happy
I havent received the 2nd box for it i want my money back
Dear Joey Mcginnis,
We’re very sorry to hear about this and apologise for the inconvenience caused.
Our team will contact you as soon as possible via email to check the delivery of the second box and assist you with a solution. Please kindly keep an eye on your inbox (and spam folder just in case).
Thank you for your patience, and we’ll do our best to resolve this for you promptly.
Best Regards,
Living and Home
Smaller than Expected . The quality is not good as described. Not comfortable, is to hard to make into a bed , or use the storage ( you need strength for that). I was waiting this sofa for so long and now I am very disappointed about it .
Dear Andreea Silica,
We’re very sorry to hear that the sofa did not meet your expectations and that you’re feeling disappointed after such a long wait. This is certainly not the experience we want our customers to have.
The product dimensions and specifications are listed on the product page, but we understand that comfort and usability can feel different in person. Your feedback regarding the firmness and the mechanism is appreciated and will be shared with our product team for further review.
Please feel free to contact our customer service team via email, and we’ll be more than happy to look into your concerns and see how we can assist you further.
Best Regards,
Living and Home
Only received part of order and no response from customer service.
Dear Customer,
We’re sorry to hear about your experience and understand how frustrating it can be to receive only part of an order.
We can see that you contacted us on Saturday, and our customer service team has already replied to your email. As we haven’t received a response yet, we kindly ask you to check your inbox (and spam/junk folder just in case) and get back to us so we can continue assisting you.
Best Regards,
Living and Home